Refund policy

1. Returns

We offer a 30-day return period from the date your order is delivered.

To be eligible for a return, your item must meet all of the following conditions:

• The item must be returned with all original parts, accessories and packaging.

• The product must not show signs of misuse, improper handling or customer-caused damage.

• Any hygiene-related products must be thoroughly cleaned before being returned.

• Any issues with the order must be reported immediately upon delivery.

• Proof of purchase must be provided.

We reserve the right to refuse a return if we believe the product has been misused or damaged by the customer.

 

2. How to Return an Item

If your order meets the conditions above, please follow these steps:

Email info@amora-london.uk with the subject line:

Return Request

Please include:

• Your order number

• The reason for the return

• Your full name

• Your address

• Clear photographs of the product

Our customer support team will review your request and provide the return instructions and return address.

Important

• Do not return your item until your request has been approved.

• Do not send your return to the address shown on the parcel or shipping label.

 

3. Return Shipping Costs

Customers are responsible for all return shipping costs.

Approved returns must be sent to our central warehouse in Asia. The correct return address will be provided once your return request has been approved

 

 

4. Damaged, Faulty or Incorrect Items

If you receive a damaged, faulty or incorrect item, please contact us immediately at info@amora-london.uk and include:

• Your order number

• A description of the issue

• Clear photographs of the item

Resolution

Where the claim is verified, we will send a replacement item free of charge.

We do not offer refunds for damaged, faulty or incorrect items. A replacement is the sole remedy available.

 

5. Order Cancellations

Orders are processed automatically shortly after they are placed.

Orders may only be cancelled before they have been processed or dispatched.

Once an order has been dispatched, it cannot be cancelled. If you no longer wish to keep the item, you must wait until it is delivered and then follow our return procedure.

 

6. Refunds

Once your returned item has been received and inspected at our warehouse:

• Refunds will only be issued after the inspection has been completed.

• Please allow up to 14 working days from approval for your refund to be processed.

• Refunds will be made using the original payment method.

• Original delivery charges are non-refundable.

• No refund will be issued until the returned item has been received.

 

7. Refused or Unclaimed Deliveries

If a parcel is refused or not collected before the courier's collection deadline, you may choose one of the following options:

• Reshipment of the order (additional delivery charges apply); or

• A refund with a deduction of up to 50% to cover return shipping, handling and administrative costs.

 

8. Important Information

• All returns must be sent to the return address provided after approval.

• Never return an item to the sender's address shown on the parcel.

• Customers are responsible for all return shipping costs.

• We reserve the right to refuse returns that do not comply with this policy.

 

9. Return Form

To request a return form, please contact us at:  info@amora-london.uk